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Episode Summary
Today we share a LIVE panel discussion from the 2022 International Pool, Spa, and Patio Expo with our friends at NPP. National Pool Partners. Officially launched in January 2021, the multi-regional pool service company has changed the game by partnering with local businesses to provide them with the scale and resources of a national enterprise to better serve their customers, teammates, and partners.
In this conversation, Tyler moderates a panel of experienced owners of companies with over 1000 pools on route as they discuss their experiences hiring, managing, and leading in the pool service industry in a panel-style Q&A
Here’s a glimpse of what you’ll learn
01:18 - Introduction to speakers
04:36 - Sourcing and retaining talent
11:17 - Systems put in place to manage the team
18:21 - How to get buy-in from the team
27:47 - Managing employee accountability
33:47 - Key Performance Indicators (KPI) that you can track
39:02 - Managing team meetings
43:24 - Tips for the interview process
